Gentoo Group

AYO developed a centralised property search tool that allowed Gentoo’s customers to find different property types through one search. This integrated market properties, as well as social housing into one consolidated set of search results, based on the users criteria.

Whilst Gentoo use AllPay for the online payment provider, AYO developed a solution that allowed customers to review their payment online against multiple account types.

The Gentoo Group website now provides more detailed information to their customers on different types of anti-social behaviour and what steps should be taken by residents to deal with this. The site now allows users to directly file ASB reports to Gentoo management.

My Gentoo provides a centralised portal to all residents and account holders. This allows them to manage payments and maintenance requests online. Users can also download rent statements, providing Gentoo with huge savings.

As part of the digital requirements, Gentoo are now providing their Annual reports through a web-based platform, allowing for easier access and transparency to all partners and residents. AYO worked directly with The Works to design and develop this new website.

As part of the ongoing development process, AYO are working with Gentoo to provide all their customer information through multiple platforms such as mobile, Facebook and Twitter. This involves directly implementing key functional services through each of them.